HCAHPS Boot Camp Web Series: Part 1

Date: 4/18/2019, 1:30 PM - 3:30 PM

Series Learning Objectives:
At the conclusion of this session, participants will be able to:
1. Identify strategies to engage staff in HCAHPS performance;
2. Provide training and development on key competencies that will improve service and quality;
3. Build domain-specific action plans to influence performance; and
4. Engage participants in the next three steps to build and broaden an excellent patient experience.

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