Grievances & Complaints: Ensuring Compliance Webinar

Date: 4/26/2018, 10:00 AM - 12:00 PM

Learning Objectives:
At the completion of this webinar, participants will be able to:
1. Describe how a hospital must follow the CMS Conditions of Participation on grievances if they
    receive reimbursement for Medicare patients;
2. Identify the CMS regulations under grievances including the requirement to have a grievance
3. Explain the Joint Commission complaint standards in the patient’s right (RI) chapter;
4. Explain the DNV grievance standard in the patient rights chapter; and
5. Explain how the patient must be provided with a written notice that includes steps taken to
    investigate the grievance, the results, and the date of completion.

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